CB2 Reviews 2024

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CB2, a derivative brand of Crate & Barrel which was founded in 1962, is a modern furniture store catering to the younger generation with edgy designs that are built to suit lofts, apartments and houses of all sizes.

The retailer carries a wide range of home furnishings from sofas, to dining room tables and chairs, to bedroom sets and decor. CB2 is committed to quality furniture at affordable prices so that everyone can afford to decorate their first apartment in style.

CB2 Pros and Cons


  • Choices for many budgets
  • Showrooms available
  • Quick shipping


  • High price points
  • Short return window
  • No warranty
  • No in-home setup

How much are sofas/couches from CB2?

Overall, the price for a CB2 sofa ranges between $1000 to $10,000. So while their prices are at the higher end of the spectrum, a wide range of budgets can find a suitable sofa from CB2. On the lower end of the price range is your basic three seat sofas or loveseats. On the higher end are oversized sectionals and leather, luxury sofas.

CB2 offers a variety of different couch types including sofas, sectionals, sleeper sofas, loveseats, chaises, and daybeds. In addition, they offer a full line of household furnishings and decor.

Holden 2-Piece Blue Velvet Tufted Sectional Loveseat

Price: Starts at $2199
Seating Capacity: 3
Sofa Dimensions: 31”H x 97.75”W x 70”D
Seat Height: 20”
Seat Depth: 26”
Available Colors: Luca and Ocean

The Holden 2-Piece Blue Velvet Tufted Sectional Loveseat is a classic design with clean lines, slim track arms, and tufted seat/back cushions. It’s tailored with luxurious, blue velvet that makes a statement and the sofa sits well on slightly tapered stainless steel legs.


  • Designed by James Patterson
  • Detailed with button tufting
  • Brushed stainless steel legs
  • Sinuous wire spring suspension

Care Instructions: 

  • Spot clean with mild, water-free cleaning solvents only.
  • Do not use water or dry clean.
  • Always test a small inconspicuous area first.
  • Blot spills immediately with a clean, absorbent white cloth.
  • Rotate cushions and pillows weekly.
  • Vacuum regularly.
  • Professional upholstery cleaning recommended annually.
  • Avoid direct sunlight.
  • Fabric fresheners and protectors are not recommended.

How long does it take for CB2 to deliver sofas?


CB2 offers free in-home delivery within 7 to 10 business days to the United States. Delivery fees depend on the merchandise total and vary between $89 and $159.

How long do CB2 sofas typically last?

CB2, and by extension Crate & Barrel, has a reputation for quality products and service. Although they don’t advertise any warranty for their products, it’s reasonable to expect 5 or more years of use from a CB2 sofa.

CB2 Policies

CB2 offers a 7-day return policy for refund of purchase value minus any damage to the product. A return pickup will be scheduled by CB2.

CB2 does not advertise any warranties. However, their site says, “At CB2, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.”

  • Trial/Returns: 7 days (return pickup)
  • Financing: Financing available
  • Warranty: No
  • Where It’s Made: China

Real CB2 Customer Reviews

We enjoyed reviewing CB2 and think this brand is a great choice for shoppers who:

  • Have a higher budget and are looking for high-end, modern designs.
  • Are comfortable with the 7-day return window and don’t mind paying a bit extra for delivery.
  • Don’t plan to put heavy wear on the sofa as they do not come with any warranty.
  • Don’t mind shopping online as well as those who would prefer to visit a showroom.

Positive Experiences:

“I have to say my experience was excellent. It came in the time estimated, customer service was excellent, and they walked me through obtaining a certificate of insurance from my building management. I was really impressed with the whole process and pleasantly surprised. Maybe I just got lucky but I would definitely order from CB2 again.”


“So, I was very skeptical after reading reviews (mostly backorder and delivery complaints) on this site but the couch I had my heart set on was with CB2. I ordered the couch and crossed my fingers. I received a receipt right away, my delivery date was confirmed via email for the date I was promised. I then got a phone call to confirm my delivery time (a two-hour window, not too bad) the Friday before my Monday delivery. On the date of delivery, I received a call saying that my couch would be delivered in 45 minutes.”

Negative Experiences:

“Completely incompetent customer service. After 3 weeks, 4 calls, and 2 lost days working from home waiting for the delivery driver to show, I had to cancel my entire order.”

“Bad customer service and misleading product advertisement on website. They allowed me to order an expensive item online that showed as available and was later told in an unhelpful manner that it was no longer available in any of their warehouses.”

Natasha Chung

Natasha Chung

Natasha is Research Analyst and loves to express her findings in reviews. She was previously working for a Fashion Startup in Thailand. She is Foodie and Travelling is her major Hobby.